Support for your Magicard 600

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Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Feature Key Creation Process

A useful infographic overview of the feature key creation process

Read more
Non Magicard Badge Design and Printing Applications

Any applications can print to your Magicard printer via windows print (file > print). However, the document size needs to be correct for the CR8...

Read more
Windows Driver | Help Guide

Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality. Thi...

Read more
Setting a Static IP address on a Magicard 600

This document will help guide you through setting a static IP address on a Magicard 600 Method 1- (recommended) Install the Magicard print...

Read more
Introducing Magicard Design and Print

Magicard Design & Print is available for use with Pronto100, Magicard 600 & Magicard 300 Printers only   Please see...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
How do I use it my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

Read more
Cleaning the Magicard 600

Here's a video on cleaning your Magicard 600 and keeping it in great working order. ⚠️ The minumum cleaning frequency we advise for the Magicar...

Read more
Magicard 600 Specifications

A world-class card printing solution delivering faster print speeds, stringent security and the finest detail, the Magicard 600 integrates seamlessly...

Read more
Magicard 600 Dye Films

These are the most recent dye films available for the Magicard 600 model. Please note they are region specific. Dye film Print Capacity Pr...

Read more
Printers Currently Supported for Out of Warranty Repairs

Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...

Read more
Out of Warranty Repairs

If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...

Read more
Default HoloKotes for Magicard 600

If you have overwritten any of the 10 factory default HoloKote® images and wish to restore them, please download the .zip file attached for your Magi...

Read more
Magicard 600 User Manual

The User Manual explains how to setup your Magicard 600 Printer. It also provides help and information about operation, settings and maintenance.

Read more
Magicard Windows Printer Driver

This is the latest Windows Unified Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...

Read more
macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.3.4 Release Date: 24.03.2023  ...

Read more
Latest Firmware

This is the latest firmware (system software) for the Rio Pro 360, Magicard 600, 300, D, K and Pronto 100 printers (inc all variants) ...

Read more
Magicard Linux Driver

  V1.2.3 (released 20.09.2021) Please find all the info you need for installing the Magicard Linux Driver below:  

Read more
Network Admin Magicard Bare Driver Files

This is the latest 'bare file' driver for Magicard printers: V2.8.1.777 Release Date: 05/04/2023 *This download includes the bare driver files o...

Read more
Print Duo (Both Sides)

If your Magicard Printer Model is 'Duo Enabled' you will be able to select Both Sides from within Printing Preferences. Control Panel > View Dev...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How to install a Digital Double-Sided (Duo) Upgrade

The 'Feature Key' ordering process is summarised in the infographic > click it to enlarge Feature Key is the technical jargon referring to Cust...

Read more
How to Install Custom HoloKote®

The Custom HoloKote® process can be divided into 3 steps: Design ❐ Submit ❐ Install   >   This page focuses on Installi...

Read more
Guide to Creating Awesome Custom HoloKote®

Custom HoloKote® Custom HoloKote® enables the implementation of a personalised HoloKote® watermark into the standard print process. This watermark...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Read more
Fix the “App can’t be opened because it is from an unidentified developer” on your MAC

Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Read more
Colour hole is not lined up to your holopatch cards

Workaround for this issue First shut down your badging software. Turn off the colour hole setting Windows 7 Devices and printers>prin...

Read more
Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st and 2nd gen...

Read more
Duplex printing is grayed out in driver settings

Double sided duplex printing is only available on "duo" models of Magicard printer, if you have a duo model but this options is still unavailable...

Read more
Is my machine capable of using magnetic stripe cards?

Check your printers LCD screen. If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability. If not...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
Cleaning the Magicard 600

Here's a video on cleaning your Magicard 600 and keeping it in great working order. ⚠️ The minumum cleaning frequency we advise for the Magicar...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Setting a Static IP address on a Magicard 600

This document will help guide you through setting a static IP address on a Magicard 600 Method 1- (recommended) Install the Magicard print...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Setting a Static IP address on a Magicard 600

This document will help guide you through setting a static IP address on a Magicard 600 Method 1- (recommended) Install the Magicard print...

Read more
Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

Read more
Fix the “App can’t be opened because it is from an unidentified developer” on your MAC

Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Windows Driver | Help Guide

Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality. Thi...

Read more
Print Duo (Both Sides)

If your Magicard Printer Model is 'Duo Enabled' you will be able to select Both Sides from within Printing Preferences. Control Panel > View Dev...

Read more
Duplex printing is grayed out in driver settings

Double sided duplex printing is only available on "duo" models of Magicard printer, if you have a duo model but this options is still unavailable...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
Magicard 600 Dye Films

These are the most recent dye films available for the Magicard 600 model. Please note they are region specific. Dye film Print Capacity Pr...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Is my machine capable of using magnetic stripe cards?

Check your printers LCD screen. If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability. If not...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
How do I use it my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Printers Currently Supported for Out of Warranty Repairs

Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...

Read more
Out of Warranty Repairs

If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...

Read more
Print Duo (Both Sides)

If your Magicard Printer Model is 'Duo Enabled' you will be able to select Both Sides from within Printing Preferences. Control Panel > View Dev...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st and 2nd gen...

Read more
Is my machine capable of using magnetic stripe cards?

Check your printers LCD screen. If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability. If not...

Read more
Windows Driver | Help Guide

Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality. Thi...

Read more
Setting a Static IP address on a Magicard 600

This document will help guide you through setting a static IP address on a Magicard 600 Method 1- (recommended) Install the Magicard print...

Read more
Introducing Magicard Design and Print

Magicard Design & Print is available for use with Pronto100, Magicard 600 & Magicard 300 Printers only   Please see...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
How do I use it my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Cleaning the Magicard 600

Here's a video on cleaning your Magicard 600 and keeping it in great working order. ⚠️ The minumum cleaning frequency we advise for the Magicar...

Read more
Magicard 600 Specifications

A world-class card printing solution delivering faster print speeds, stringent security and the finest detail, the Magicard 600 integrates seamlessly...

Read more
Magicard 600 Dye Films

These are the most recent dye films available for the Magicard 600 model. Please note they are region specific. Dye film Print Capacity Pr...

Read more
Magicard 600 User Manual

The User Manual explains how to setup your Magicard 600 Printer. It also provides help and information about operation, settings and maintenance.

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
How to install a Digital Double-Sided (Duo) Upgrade

The 'Feature Key' ordering process is summarised in the infographic > click it to enlarge Feature Key is the technical jargon referring to Cust...

Read more
How to Install Custom HoloKote®

The Custom HoloKote® process can be divided into 3 steps: Design ❐ Submit ❐ Install   >   This page focuses on Installi...

Read more
Guide to Creating Awesome Custom HoloKote®

Custom HoloKote® Custom HoloKote® enables the implementation of a personalised HoloKote® watermark into the standard print process. This watermark...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Read more
TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Read more
Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st and 2nd gen...

Read more
Default HoloKotes for Magicard 600

If you have overwritten any of the 10 factory default HoloKote® images and wish to restore them, please download the .zip file attached for your Magi...

Read more
How to Install Custom HoloKote®

The Custom HoloKote® process can be divided into 3 steps: Design ❐ Submit ❐ Install   >   This page focuses on Installi...

Read more
Guide to Creating Awesome Custom HoloKote®

Custom HoloKote® Custom HoloKote® enables the implementation of a personalised HoloKote® watermark into the standard print process. This watermark...

Read more
Non Magicard Badge Design and Printing Applications

Any applications can print to your Magicard printer via windows print (file > print). However, the document size needs to be correct for the CR8...

Read more
Windows Driver | Help Guide

Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality. Thi...

Read more
Magicard Windows Printer Driver

This is the latest Windows Unified Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...

Read more
macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.3.4 Release Date: 24.03.2023  ...

Read more
Latest Firmware

This is the latest firmware (system software) for the Rio Pro 360, Magicard 600, 300, D, K and Pronto 100 printers (inc all variants) ...

Read more
Magicard Linux Driver

  V1.2.3 (released 20.09.2021) Please find all the info you need for installing the Magicard Linux Driver below:  

Read more
Network Admin Magicard Bare Driver Files

This is the latest 'bare file' driver for Magicard printers: V2.8.1.777 Release Date: 05/04/2023 *This download includes the bare driver files o...

Read more
Guide to Creating Awesome Custom HoloKote®

Custom HoloKote® Custom HoloKote® enables the implementation of a personalised HoloKote® watermark into the standard print process. This watermark...

Read more
Feature Key Creation Process

A useful infographic overview of the feature key creation process

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Cleaning Roller Assembly

This page is relevant for Magicard direct-to-card printers, except Pronto. The cleaning rollers are an integral and crucial part of your...

Read more
Print Duo (Both Sides)

If your Magicard Printer Model is 'Duo Enabled' you will be able to select Both Sides from within Printing Preferences. Control Panel > View Dev...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Colour hole is not lined up to your holopatch cards

Workaround for this issue First shut down your badging software. Turn off the colour hole setting Windows 7 Devices and printers>prin...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Print Duo (Both Sides)

If your Magicard Printer Model is 'Duo Enabled' you will be able to select Both Sides from within Printing Preferences. Control Panel > View Dev...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Out of Warranty Repairs

If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...

Read more

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What customers say about our support...

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

Printer model:

The response was much faster this time and got it fixed within 1 1/2 weeks! They fixed the problem and answered the questions I had! Also, great that there was a warranty to help with the price!

Printer model: Enduro3e

Overall a good experience. Seemed quite expensive to repair our printer we sent in for RMA considering we could buy a brand new printer (newer model) for half the price..

Printer model: Enduro3e

Global support centres

Europe

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates