Support for your Prima 8

Photo quality printing with high volume delivery

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Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

How do I use it my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Prima 8 Consumables

See also: https://magicard.com/id-printers/prima-8/#consumables

Read more
Printers Currently Supported for Out of Warranty Repairs

Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...

Read more
Out of Warranty Repairs

If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...

Read more
GDPR & Security Erase Feature

The Prima 4 & Prima 8 printer has a feature to be compliment with GDPR & Security Erase Feature known as Security Erase. When enabled in th...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
How do I know if my computer has USB 3.0 ports?

  Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...

Read more
Prima Driver (4 & 8)

This is the latest driver for the Prima 4 & Prima 8 printer models. Prima Driver v9.00 Supported operating systems: Server 2000,...

Read more
Prima Laminator User Guide

User Guides for Uno & Duo Laminators can be downloaded below.

Read more
Cleaning the Prima 4 & Prima 8

Please follow the steps below to clean your Prima 4 & Prima 8. ⚠️ The minumum cleaning frequency we advise for the Prima 4 & 8 is ever...

Read more
Prima User Manual

The User Manual explains how to setup your Prima 4 and Prima 8 Printer. It also provides help and information about operation, Settings and mainten...

Read more
TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Read more
Does the Prima 4 or Prima 8 printer have a Pass Through mode?

The Prima 4 & 8 Printers cannot be used in "Pass Through" mode and move a card directly to the laminating unit without printing. (i.e. cards that...

Read more
Jam Turnover 91 on Prima 4 & Prima 8

Jam Turnover 91 is seen immediately at power on. Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which...

Read more
Jam Turnover 91 on Prima 4 & Prima 8

Jam Turnover 91 is seen immediately at power on. Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Cleaning the Prima 4 & Prima 8

Please follow the steps below to clean your Prima 4 & Prima 8. ⚠️ The minumum cleaning frequency we advise for the Prima 4 & 8 is ever...

Read more
How do I know if my computer has USB 3.0 ports?

  Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...

Read more
How do I know if my computer has USB 3.0 ports?

  Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...

Read more
GDPR & Security Erase Feature

The Prima 4 & Prima 8 printer has a feature to be compliment with GDPR & Security Erase Feature known as Security Erase. When enabled in th...

Read more
Does the Prima 4 or Prima 8 printer have a Pass Through mode?

The Prima 4 & 8 Printers cannot be used in "Pass Through" mode and move a card directly to the laminating unit without printing. (i.e. cards that...

Read more
Prima 8 Consumables

See also: https://magicard.com/id-printers/prima-8/#consumables

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Jam Turnover 91 on Prima 4 & Prima 8

Jam Turnover 91 is seen immediately at power on. Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which...

Read more
How do I use it my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Printers Currently Supported for Out of Warranty Repairs

Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...

Read more
Out of Warranty Repairs

If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...

Read more
How do I know if my computer has USB 3.0 ports?

  Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...

Read more
How do I use it my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Prima Laminator User Guide

User Guides for Uno & Duo Laminators can be downloaded below.

Read more
Cleaning the Prima 4 & Prima 8

Please follow the steps below to clean your Prima 4 & Prima 8. ⚠️ The minumum cleaning frequency we advise for the Prima 4 & 8 is ever...

Read more
Prima User Manual

The User Manual explains how to setup your Prima 4 and Prima 8 Printer. It also provides help and information about operation, Settings and mainten...

Read more
TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Read more
Prima Laminator User Guide

User Guides for Uno & Duo Laminators can be downloaded below.

Read more
Prima Driver (4 & 8)

This is the latest driver for the Prima 4 & Prima 8 printer models. Prima Driver v9.00 Supported operating systems: Server 2000,...

Read more
Prima Laminator User Guide

User Guides for Uno & Duo Laminators can be downloaded below.

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Out of Warranty Repairs

If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...

Read more

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What customers say about our support...

The response was much faster this time and got it fixed within 1 1/2 weeks! They fixed the problem and answered the questions I had! Also, great that there was a warranty to help with the price!

Printer model: Enduro3e

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.

Printer model: Magicard 600

Detailed instructions given to resolve the issue.

Printer model:

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates