Magicard printer not printing in colour even when it has colour film installed

Return to printer solutions | Connection issues

Written By john.fieldsend 19th Apr 2023

This issue can arise when the printer and PC are not communicating properly.

Following the procedure below can fix this issue if you are connected to the printer via USB:

Power off the printer.
Go to control panel> devices and printers and remove all Magicard icons.
Then reboot the pc.
Once back up power on the printer.
Wait a couple of minutes and in Devices and printers should be a new Magicard icon.
Try printing again.

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What customers say about our support...

Alan Maxwell from Technical Support provided a very quick resolution for the problem of our MagiCard ID Printer. Excellent working and Thanks a lot!

Printer model: Rio Pro 360

Fragen wurden beantwortet, auch wen eine Kurzanleitung für das programm weiterhin fehlt

Printer model: Pronto100

Same day reply and gave all the information I could need to fix the issue I had and it worked first time

Printer model: Rio Pro 360

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