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Entering your product serial number will help resolve your issue more quickly.

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Magicard 300.png

Serial location: Magicard 300

Magicard 600.png

Serial location: Magicard 600

Magicard D.png

Serial location: Magicard D

PRIMA.png

Serial location: PRIMA

Pronto100.png

Serial location: Pronto100

Rio Pro 360.png

Serial location: Rio Pro 360

Ultima.png

Serial location: Ultima

News and alerts

Latest Windows Printer Driver Release

Download the latest Windows Printer Driver https://support-staging.magicard.com/solution/driver/  

From 29 Nov 2022

How to use the Support Site and ask for help

Support articles for your specific printer can be found by entering your printer serial number on the homepage, or you can browse via Product using the images on the homepage. The solutions can then...

From 28 Nov 2022

COVID-19 Magicard Technical Support Update

Magicard’s global technical support teams remain operational and able to answer your questions as required. We are working remotely in some countries as required by government and medical authoriti...

From 02 Dec 2020

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What customers say about our support...

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

Printer model:

Same day reply and gave all the information I could need to fix the issue I had and it worked first time

Printer model: Rio Pro 360

Overall a good experience. Seemed quite expensive to repair our printer we sent in for RMA considering we could buy a brand new printer (newer model) for half the price..

Printer model: Enduro3e

Magicard global support

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Magicard European support from Brady