Which product are you using?
Entering your product serial number will help resolve your issue more quickly.
The serial number of your printer can be found at the following locations.
Error code finder
Register your printer to activate your warranty
We highly recommend you register your printer, this will activate your warranty and help if you ever require technical support.
Not sure about your serial number?
Select your printer model below:
![Pronto100 product image](https://support-staging.magicard.com/content/uploads/class_images/5b743692-2c8c-11ee-8c10-06f9654bc8a2.png)
Pronto100
![Magicard E+ product image](https://support-staging.magicard.com/content/uploads/class_images/13ab5f58-b53e-11ee-9109-0265c449ad68.png)
Magicard E+
![Magicard 300 product image](https://support-staging.magicard.com/content/uploads/class_images/ee1807f8-e0bc-11eb-b11d-020683bef092.png)
Magicard 300
![Magicard 600 product image](https://support-staging.magicard.com/content/uploads/class_images/3f0f8e84-4ed9-11ed-9bdd-06f9654bc8a2.png)
Magicard 600
![Magicard K product image](https://support-staging.magicard.com/content/uploads/class_images/cf40d93e-e9a6-11eb-8417-020683bef092.png)
Magicard K
![Pronto product image](https://support-staging.magicard.com/content/uploads/class_images/a9f08242-e9a6-11eb-bddf-020683bef092.png)
Pronto
![Prima 8 product image](https://support-staging.magicard.com/content/uploads/class_images/e4c9d196-e88b-11eb-93e9-020683bef092.png)
Prima 8
![Ultima product image](https://support-staging.magicard.com/content/uploads/class_images/8b842560-e88a-11eb-bf00-020683bef092.png)
Ultima
![Rio Pro 360 product image](https://support-staging.magicard.com/content/uploads/class_images/688a4f2c-e889-11eb-a83e-020683bef092.png)
Rio Pro 360
![Rio Pro product image](https://support-staging.magicard.com/content/uploads/class_images/2e0821c8-f04d-11eb-a939-06a63d65978a.png)
Rio Pro
![Enduro3e product image](https://support-staging.magicard.com/content/uploads/class_images/7a919bc6-e9a6-11eb-a7b0-06a63d65978a.png)
Enduro3e
![Enduro+ product image](https://support-staging.magicard.com/content/uploads/class_images/fb496684-f04c-11eb-b5d1-020683bef092.png)
Enduro+
![Enduro product image](https://support-staging.magicard.com/content/uploads/class_images/5b0a54b2-f04c-11eb-9240-0265ed7510c2.png)
Enduro
![Prima 4 product image](https://support-staging.magicard.com/content/uploads/class_images/120af5d8-e9a7-11eb-afeb-066c2def7d44.png)
Prima 4
![TrustID V3 product image](https://support-staging.magicard.com/content/uploads/class_images/5beb194e-f5d2-11eb-8d16-0265ed7510c2.png)
TrustID V3
![PCP 100 product image](https://support-staging.magicard.com/content/uploads/class_images/c1fe388c-b58b-11ec-b9f5-06f9654bc8a2.png)
PCP 100
![PCP FLEX+ product image](https://support-staging.magicard.com/content/uploads/class_images/b6f67f80-4ed8-11ed-a6ab-0a4ef517ba2a.png)
PCP FLEX+
Legacy printers
![PCP LITE product image](https://support-staging.magicard.com/content/uploads/class_images/ec8ed86c-e887-11eb-9027-066c2def7d44.png)
PCP LITE
![PCP DUO product image](https://support-staging.magicard.com/content/uploads/class_images/5bf72ee4-e887-11eb-9a01-06a63d65978a.png)
PCP DUO
![PCP FLEX product image](https://support-staging.magicard.com/content/uploads/class_images/27aeadfa-e888-11eb-bac0-06a63d65978a.png)
PCP FLEX
![PCP FLEX 360 product image](https://support-staging.magicard.com/content/uploads/class_images/83b9622a-e888-11eb-ab7e-066c2def7d44.png)
PCP FLEX 360
![600NEO product image](https://support-staging.magicard.com/content/uploads/class_images/a02af142-762d-11ed-b5d6-0645eac4c674.png)
600NEO
![300NEO product image](https://support-staging.magicard.com/content/uploads/class_images/fefbbad0-756f-11ed-92c7-06f9654bc8a2.png)
300NEO
![100NEO product image](https://support-staging.magicard.com/content/uploads/class_images/becd0ca2-3bd2-11ec-b68c-0a4ef517ba2a.png)
100NEO
Legacy printers
![Pronto NEO product image](https://support-staging.magicard.com/content/uploads/class_images/e8da3946-e67f-11eb-bcea-06a63d65978a.png)
Pronto NEO
![Enduro NEO product image](https://support-staging.magicard.com/content/uploads/class_images/fe2e1934-e67f-11eb-97ed-020683bef092.png)
Enduro NEO
![360 NEO product image](https://support-staging.magicard.com/content/uploads/class_images/d7d240c6-e67f-11eb-9384-066c2def7d44.png)
360 NEO
Global support centres
UK
Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom
USA
Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States
Middle East
Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates
Europe
Brady (Belgium)
Industriepark
Lindestraat 20, 9240
Belgium