All error codes for Magicard printers

Printer lid open.

Printer lid open.

The lid is open, and so the printer cannot carry out any operations. Please close the lid to continue.

  • Error code: 1:0
  • Printer LCD: LID OPEN
  • Symbolic name: LID_OPENED
  • Last updated: 01st Feb 2024
02:00 There are no cards left.

There are no cards left.

The card hopper is empty. Load more cards into the hopper and press Retry to continue.

  • Error code: 2:0
  • Printer LCD: OUT OF CARDS
  • Symbolic name: OUT_OF_CARDS
  • Last updated: 20th Apr 2023
02:05 Out of Cards

Out of Cards

While feeding a card from the hopper, it took too long for the rear sensor to block

  • Error code: 2:5
  • Printer LCD: There are no cards left
  • Symbolic name: OUT_OF_CARDS
  • Last updated: 31st Jan 2024
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Could not get a hand-fed card.

Could not get a hand-fed card.

No card was hand-fed into the printer. Press Retry to try again.

  • Error code: 3:0
  • Printer LCD: HAND FEED ERROR
  • Symbolic name: NO_HAND_FEED
  • Last updated: 01st Feb 2024
Card jam in printer.

Card jam in printer.

A card is stuck in the printer mechanism. Please remove it.

  • Error code: 4:0
  • Printer LCD: CARD JAM
  • Symbolic name: CARD_JAM
  • Last updated: 01st Feb 2024
There is no dye film left.

There is no dye film left.

Either no dye film is fitted, or it has run out. Fit a new roll of film to continue.

  • Error code: 5:0
  • Printer LCD: OUT OF FILM
  • Symbolic name: OUT_OF_FILM
  • Last updated: 01st Feb 2024
The wrong type of dye film is fitted.

The wrong type of dye film is fitted.

The dye film is not compatible with this printer model. Fit a new roll of film to continue.

  • Error code: 6:0
  • Printer LCD: WRONG FILM TYPE
  • Symbolic name: FILM_INVALID
  • Last updated: 01st Feb 2024
Please remove the dye film.

Please remove the dye film.

The printer cannot auto-calibrate with film fitted. Please remove the film and try again.

  • Error code: 7:0
  • Printer LCD: REMOVE FILM
  • Symbolic name: REMOVE_FILM
  • Last updated: 01st Feb 2024
08:00 Couldn't move the printhead.

Couldn't move the printhead.

The printer failed to move the printhead either up or down.

  • Error code: 8:0
  • Printer LCD: CAM ERROR
  • Symbolic name: CAM_JAM
  • Last updated: 01st Feb 2024
08:01 Cam Error

Couldn't move the printhead.

While initialising the cam, it took too long to detect the leading edge of the cam pulley flag.

  • Error code: 8:1
  • Printer LCD: CAM ERROR
  • Symbolic name: CAM_JAM
  • Last updated: 20th Apr 2023
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Card flipper mechanism jammed.

Card flipper mechanism jammed.

The card flipper mechanism has jammed. Check for obstructions and try again.

  • Error code: 9:0
  • Printer LCD: FLIP ERROR
  • Symbolic name: FLIP_JAM
  • Last updated: 01st Feb 2024
Invalid file sent to printer.

Invalid file sent to printer.

A file sent to the printer had the wrong format. Check driver and firmware are at latest available versions.

  • Error code: 10:0
  • Printer LCD: INVALID FILE
  • Symbolic name: FILE_INVALID
  • Last updated: 01st Feb 2024
The printer software needs to be upgraded.

The printer software needs to be upgraded.

There is a newer version of printer software available. Please upgrade.

  • Error code: 11:0
  • Printer LCD: UPGRADE REQUIRED
  • Symbolic name: SOFTWARE_OUTDATED
  • Last updated: 20th Apr 2023
A sensor may have failed.

A sensor may have failed.

One of the printer sensors seems to have failed. Try rebooting the printer. If this happens again, make a note of this error code and contact Technical Support.

  • Error code: 12:0
  • Printer LCD: SENSOR ERROR
  • Symbolic name: SENSOR_FAILURE
  • Last updated: 01st Feb 2024
Internal system error.

Internal system error.

Something unexpected happened in the printer. If this happens again, restart the printer and check driver and firmware are at latest available versions.

  • Error code: 13:0
  • Printer LCD: INTERNAL ERROR
  • Symbolic name: INTERNAL_ERROR
  • Last updated: 01st Feb 2024
The wrong SD card is fitted in the printer.

The wrong SD card is fitted in the printer.

The internal SD card has an invalid signature for this printer. Either the wrong SD card is fitted in the printer, or it has become corrupted.

  • Error code: 14:0
  • Printer LCD: WRONG SD CARD
  • Symbolic name: SD_CARD_UNSIGNED
  • Last updated: 01st Feb 2024
The Holokote file does not have the correct format.

The Holokote file does not have the correct format.

The Holokote file does not have the format expected by the printer. Either this is the wrong type of file, perhaps for a different printer model, or the file has become corrupted.

  • Error code: 15:0
  • Printer LCD: HOLOKOTE INVALID
  • Symbolic name: HOLOKOTE_INVALID
  • Last updated: 01st Feb 2024
The Holokote file is not authorised for this printer.

The Holokote file is not authorised for this printer.

The Holokote file is not authorised for use on this printer. It is probably intended for a different printer.

  • Error code: 16:0
  • Printer LCD: WRONG HOLOKOTE
  • Symbolic name: HOLOKOTE_NOT_AUTH
  • Last updated: 01st Feb 2024
The upgrade file does not have the correct format.

The upgrade file does not have the correct format.

The upgrade file does not have the format expected by the printer. Either this is the wrong type of file, perhaps for a different printer model, or the file has become corrupted.

  • Error code: 17:0
  • Printer LCD: UPGRADE INVALID
  • Symbolic name: UPGRADE_INVALID
  • Last updated: 01st Feb 2024
The upgrade file is not authorised for this printer.

The upgrade file is not authorised for this printer.

The upgrade file is not authorised for use on this printer. It is probably intended for a different printer.

  • Error code: 18:0
  • Printer LCD: WRONG UPGRADE
  • Symbolic name: UPGRADE_NOT_AUTH
  • Last updated: 01st Feb 2024
The software update file does not have the correct format.

The software update file does not have the correct format.

The software update file does not have the format expected by the printer. Either this is the wrong type of file, perhaps for a different printer model, or the file has become corrupted.

  • Error code: 19:0
  • Printer LCD: SOFTWARE INVALID
  • Symbolic name: SOFTWARE_INVALID
  • Last updated: 01st Feb 2024
The printer could not write to the internal SD card.

The printer could not write to the internal SD card.

An error occurred while trying to write to the internal SD card. Please contact Technical Support for assistance.

  • Error code: 20:0
  • Printer LCD: SD WRITE FAILURE
  • Symbolic name: SD_WRITE_FAILED
  • Last updated: 01st Feb 2024
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The printer was unable to update its system software.

The printer was unable to update its system software.

An error occurred while trying to update the system software. Please contact Technical Support for assistance.

  • Error code: 21:0
  • Printer LCD: INSTALL FAILURE
  • Symbolic name: INSTALL_FAILED
  • Last updated: 01st Feb 2024
The double-sided printing feature is not enabled.

The double-sided printing feature is not enabled.

This printer cannot print double-sided print jobs unless it is upgraded.

  • Error code: 22:0
  • Printer LCD: NO DUPLEX
  • Symbolic name: DUPLEX_DISABLED
  • Last updated: 01st Feb 2024
There is no magnetic encoder in this printer.

There is no magnetic encoder in this printer.

This printer does not have a magnetic encoder, and cannot process this job type.

  • Error code: 23:0
  • Printer LCD: NO MAG HEAD
  • Symbolic name: MAG_DISABLED
  • Last updated: 01st Feb 2024
There is no colour film in this printer.

There is no colour film in this printer.

This printer does not have colour film fitted, and cannot process this job type.

  • Error code: 24:0
  • Printer LCD: NO COLOUR FILM
  • Symbolic name: FILM_NO_COLOUR
  • Last updated: 01st Feb 2024
There is no overcoat in the currently fitted film.

There is no overcoat in the currently fitted film.

The film currently fitted in the printer does not have overcoat, and so the printer cannot process this job type.

  • Error code: 25:0
  • Printer LCD: NO OVERCOAT
  • Symbolic name: FILM_NO_OVERCOAT
  • Last updated: 01st Feb 2024
26:00 One of the print engine motors is faulty.

One of the print engine motors is faulty.

One of the print engine motor drivers has reported a fault. Please note down this error code and contact Technical Support.

  • Error code: 26:0
  • Printer LCD: MOTOR FAULT
  • Symbolic name: MOTOR_FAULT
  • Last updated: 26th Apr 2023
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The printer needs to be cleaned.

The printer needs to be cleaned.

The printer is overdue for cleaning. Select the 'clean printer' option on the printer's LCD menu and follow the instructions.

  • Error code: 27:0
  • Printer LCD: CLEAN REQUIRED
  • Symbolic name: CLEAN_REQUIRED
  • Last updated: 01st Feb 2024
The printhead cannot be detected.

The printhead cannot be detected.

The printhead does not seem to be present. Switch off and unplug the printer, check the head is fitted and the cable properly connected at both ends, and retry. If this problem persists, contact Technical Support.

  • Error code: 28:0
  • Printer LCD: PRINTHEAD ERROR
  • Symbolic name: NO_PRINTHEAD
  • Last updated: 01st Feb 2024
No SD card is fitted in the printer.

No SD card is fitted in the printer.

The internal SD card appears to be missing or not fitted properly. Check the SD card slot.

  • Error code: 29:0
  • Printer LCD: SD CARD MISSING
  • Symbolic name: NO_SD_CARD
  • Last updated: 01st Feb 2024
Mag stripe verification failed.

Mag stripe verification failed.

The data read back from the mag stripe did not match the data written. Check card type and orientation, and try again.

  • Error code: 30:0
  • Printer LCD: MAG VERIFY FAIL
  • Symbolic name: MAG_VERIFY_FAILED
  • Last updated: 01st Feb 2024
This printer can only print monochrome images.

This printer can only print monochrome images.

This printer does not have the ability to print colour images, and cannot process this job type.

  • Error code: 31:0
  • Printer LCD: COLOUR DISABLED
  • Symbolic name: COLOUR_DISABLED
  • Last updated: 31st Jan 2024
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This printer can only print 300 dpi images.

This printer can only print 300 dpi images.

This printer does not have the ability to print 600 dpi images, and cannot process this job type.

  • Error code: 32:0
  • Printer LCD: 600 DPI DISABLED
  • Symbolic name: DPI600_DISABLED
  • Last updated: 01st Feb 2024
There is no N-panel in the currently fitted film.

There is no N-panel in the currently fitted film.

The film currently fitted in the printer does not have an N-panel, and so the printer cannot process this job type.

  • Error code: 33:0
  • Printer LCD: NO N-PANEL
  • Symbolic name: FILM_NO_NPANEL
  • Last updated: 01st Feb 2024
There is no P-panel in the currently fitted film.

There is no P-panel in the currently fitted film.

The film currently fitted in the printer does not have a P-panel, and so the printer cannot process this job type.

  • Error code: 34:0
  • Printer LCD: NO P-PANEL
  • Symbolic name: FILM_NO_PPANEL
  • Last updated: 01st Feb 2024
Magnetic encoding options were present in a print job, but no magnetic track data was provided.

Magnetic encoding options were present in a print job, but no magnetic track data was provided.

A print job sent to the printer specified magnetic encoding options, but did not provide any magnetic track data. Please ensure that the user application, document, and driver have been set up properly, and try sending the job again.

  • Error code: 35:0
  • Printer LCD: NO MAG DATA
  • Symbolic name: NO_MAG_DATA
  • Last updated: 01st Feb 2024
02:00 Out of Cards

Please refill hopper, and ensure cards are separated.

In hopper to standby helper(), this error is raised if the rear sensor has not been blocked after trying to feed a card three times from the hopper.

  • Error code: 2:0
  • Last updated: 20th Apr 2023
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02:05 Out of Cards

Out of Cards

While feeding a card from the hopper, it took too long for the rear sensor to block

  • Error code: 2:5
  • Printer LCD: There are no cards left
  • Last updated: 20th Apr 2023
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04:07 Flipper card Jam

Please clear printer mechanism.

In initialise flipper helper(), this error is raised if the front sensor is blocked when trying to initialise the flipper, and we fail to unblock it (by rewinding the main stepper motor) within 4 seconds.

  • Error code: 4:7
  • Last updated: 20th Apr 2023
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04:09 Flipper card Jam

Please clear printer mechanism.

In flip card(), this error is raised while trying to return the card to the print engine after rotating it if we fail to clear the front sensor within 5 seconds. Note that the sensor has already been obscured by the card at this stage.

  • Error code: 4:9
  • Last updated: 20th Apr 2023
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08:09 Out of Dye Film

Please load a new roll of film to continue.

In film to next panel(), this error is raised while trying to advance the film to the start of the next panel if tacho transitions are seen, but no dye sensor transitions are seen for at least 5 seconds.

  • Error code: 8:9
  • Last updated: 20th Apr 2023
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11:00 Can’t Find Panel

Please check film and printer mechanism, or press Cancel to clear the print job.

In film set position(), this error is raised while trying to align the dye-film to a chosen offset within a chosen panel (for example, prior to printing) if the printer cannot find the requested panel within 8 panels of its starting point. This error often indicates that either the dye LED or sensor is poorly positioned, or that the dye LEDs need to be calibrated using the “FCL” command.

  • Error code: 11:0
  • Last updated: 04th May 2023
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16:00 Can't lift head

Check printer mechanism.

In reset cam(), this error is raised while resetting the cam to the “head up” position if the printer does not see the cam sensor block within 5 seconds.

  • Error code: 16:0
  • Last updated: 06th Jun 2023
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24:03 General Error

Please contact Technical Support, quoting code

In print card(), this error is raised after printing a card if the post-print dye-film RFID tag check (which involves incrementing the tag’s print counter) fails.

  • Error code: 24:3
  • Last updated: 20th Apr 2023
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24:08 General Error

Please contact Technical Support, quoting code

Error is shown while trying to hand feed a card into the printing area. If the printer sees the rear card sensor block before the front and middle card sensors, the error is displayed. This could possibly indicate that both the front and middle card sensors have dropped out of position or that the rear sensor is faulty.

  • Error code: 24:8
  • Last updated: 23rd May 2023
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24:24 General Error

Please contact Technical Support, quoting code

In hopper to standby helper(), this error is raised while trying to feed a card from the hopper to the print engine if the printer sees the mid sensor block before the rear one does. This could possibly indicate that the rear sensor has dropped out of position, but could also mean that the mid sensor is faulty.

  • Error code: 24:24
  • Last updated: 20th Apr 2023
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25:00 Calibration Failed

Could not calibrate the dye LEDs.

Error Code 25:00 indicates that the printer struggled to detect the dye film panels.

  • Error code: 25:0
  • Last updated: 20th Apr 2023
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34:02 No valid key

Custom HoloKote Load Error

Please insert a valid locking key and re- boot printer, or press Cancel. In status check printing permitted(), this error is raised on locked printers just prior to printing if the detected locking dongle has the wrong UID (i.e. the wrong locking dongle has been fitted).

  • Error code: 34:2
  • Last updated: 20th Apr 2023
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