Support for your Ultima

Photo quality printing with touch-screen interface Customisable visual security watermark

Create support case Register printer

Please read this first

Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Windows Driver | Help Guide

Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality. Thi...

Read more
How do I use it my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

Read more
Printers Currently Supported for Out of Warranty Repairs

Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...

Read more
Out of Warranty Repairs

If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...

Read more
Cleaning your Ultima printer

Please follow the cleaning procedure video below for cleaning your Ultima. ⚠️ The minumum cleaning frequency we advise for the Ultima is every...

Read more
Magicard Windows Printer Driver

This is the latest Windows Unified Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...

Read more
macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.3.4 Release Date: 24.03.2023  ...

Read more
Magicard Ultima Firmware

This is the latest firmware (system software) for the Magicard Ultima. Version V1.11 (19.11.2019) The .PRN file below needs to be downloaded an...

Read more
Ultima User Manual

The User manual explains how to setup your Ultima printer. It also provides help and information about operation, settings and maintenance.

Read more
Default Holokotes for Ultima

If you have overwritten any of the 10 factory default holokote images and wish to restore them back please download the .zip file attached for your Ul...

Read more
Network Admin Magicard Bare Driver Files

This is the latest 'bare file' driver for Magicard printers: V2.8.1.777 Release Date: 05/04/2023 *This download includes the bare driver files o...

Read more
Ultima Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool for the Magicard Ultima printer only. Please do not use it to adjust any...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
How do I know if my computer has USB 3.0 ports?

  Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...

Read more
How to install a Digital Double-Sided (Duo) Upgrade

The 'Feature Key' ordering process is summarised in the infographic > click it to enlarge Feature Key is the technical jargon referring to Cust...

Read more
How to Install Custom HoloKote®

The Custom HoloKote® process can be divided into 3 steps: Design ❐ Submit ❐ Install   >   This page focuses on Installi...

Read more
Guide to Creating Awesome Custom HoloKote®

Custom HoloKote® Custom HoloKote® enables the implementation of a personalised HoloKote® watermark into the standard print process. This watermark...

Read more
TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Read more
Is my machine capable of using magnetic stripe cards?

Check your printers LCD screen. If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability. If not...

Read more
Cleaning your Ultima printer

Please follow the cleaning procedure video below for cleaning your Ultima. ⚠️ The minumum cleaning frequency we advise for the Ultima is every...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
How do I know if my computer has USB 3.0 ports?

  Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

Read more
How do I know if my computer has USB 3.0 ports?

  Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Windows Driver | Help Guide

Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality. Thi...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Is my machine capable of using magnetic stripe cards?

Check your printers LCD screen. If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability. If not...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
How do I use it my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Printers Currently Supported for Out of Warranty Repairs

Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...

Read more
Out of Warranty Repairs

If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...

Read more
How do I know if my computer has USB 3.0 ports?

  Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...

Read more
Is my machine capable of using magnetic stripe cards?

Check your printers LCD screen. If you see your printer name followed by an 'M"  or a "Mag"  then it has Magnetic encoding capability. If not...

Read more
Windows Driver | Help Guide

Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality. Thi...

Read more
How do I use it my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Cleaning your Ultima printer

Please follow the cleaning procedure video below for cleaning your Ultima. ⚠️ The minumum cleaning frequency we advise for the Ultima is every...

Read more
Ultima User Manual

The User manual explains how to setup your Ultima printer. It also provides help and information about operation, settings and maintenance.

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
How to install a Digital Double-Sided (Duo) Upgrade

The 'Feature Key' ordering process is summarised in the infographic > click it to enlarge Feature Key is the technical jargon referring to Cust...

Read more
How to Install Custom HoloKote®

The Custom HoloKote® process can be divided into 3 steps: Design ❐ Submit ❐ Install   >   This page focuses on Installi...

Read more
Guide to Creating Awesome Custom HoloKote®

Custom HoloKote® Custom HoloKote® enables the implementation of a personalised HoloKote® watermark into the standard print process. This watermark...

Read more
TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Read more
Default Holokotes for Ultima

If you have overwritten any of the 10 factory default holokote images and wish to restore them back please download the .zip file attached for your Ul...

Read more
How to Install Custom HoloKote®

The Custom HoloKote® process can be divided into 3 steps: Design ❐ Submit ❐ Install   >   This page focuses on Installi...

Read more
Guide to Creating Awesome Custom HoloKote®

Custom HoloKote® Custom HoloKote® enables the implementation of a personalised HoloKote® watermark into the standard print process. This watermark...

Read more
Windows Driver | Help Guide

Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality. Thi...

Read more
Magicard Windows Printer Driver

This is the latest Windows Unified Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...

Read more
macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.3.4 Release Date: 24.03.2023  ...

Read more
Magicard Ultima Firmware

This is the latest firmware (system software) for the Magicard Ultima. Version V1.11 (19.11.2019) The .PRN file below needs to be downloaded an...

Read more
Network Admin Magicard Bare Driver Files

This is the latest 'bare file' driver for Magicard printers: V2.8.1.777 Release Date: 05/04/2023 *This download includes the bare driver files o...

Read more
Ultima Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool for the Magicard Ultima printer only. Please do not use it to adjust any...

Read more
Guide to Creating Awesome Custom HoloKote®

Custom HoloKote® Custom HoloKote® enables the implementation of a personalised HoloKote® watermark into the standard print process. This watermark...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Out of Warranty Repairs

If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...

Read more

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

I appreciate the service I received during this support ticket. I appreciate being able to correspond via email and I appreciate being able to make contact with you fairly easily. It is very difficult to be able to make contact with people at many companies, but it was very easy to get in touch with you. I appreciate your support and service and am happy to leave a 5 star rating!

Printer model: Rio Pro

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

Alan Maxwell from Technical Support provided a very quick resolution for the problem of our MagiCard ID Printer. Excellent working and Thanks a lot!

Printer model: Rio Pro 360

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates