Support for your Pronto100
Simple card printing
Please read this first
Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer
Pronto100 User Manual
The User Manual explains how to setup your Pronto100 Printer. It also provides help and information about operation, settings and maintenance. See al...
Read moreNon Magicard Badge Design and Printing Applications
Any applications can print to your Magicard printer via windows print (file > print). However, the document size needs to be correct for the CR8...
Read moreWindows Driver | Help Guide
Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality. Thi...
Read morePronto100 Dye films
Type Colour dye film Colour dye film Monochrome dye film Code MD100YMCKO/2 MD100YMCKO/3 MA1000K Name Pronto100 YMCK...
Read moreIntroducing Magicard Design and Print
Magicard Design & Print is available for use with Pronto100, Magicard 600 & Magicard 300 Printers only Please see...
Read moreHow do I use it my Magicard printer?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...
Read moreWindows Printer Driver Install Error 2502 / 250
If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...
Read moreCleaning the Pronto100
This page has information on cleaning rhe Pronto100 and keeping it in great working order ⚠️ The minumum cleaning frequency we advise for the...
Read morePronto100 Quick Start Guide
The Pronto100 Quick Start Guide will guide you through setting up your printer. See also: https://support-staging.magicard.com/solution/pron...
Read moreMagicard Windows Printer Driver
This is the latest Windows Unified Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...
Read moremacOS Printer Driver
This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.3.4 Release Date: 24.03.2023 ...
Read moreLatest Firmware
This is the latest firmware (system software) for the Rio Pro 360, Magicard 600, 300, D, K and Pronto 100 printers (inc all variants) ...
Read moreMagicard Linux Driver
V1.2.3 (released 20.09.2021) Please find all the info you need for installing the Magicard Linux Driver below:
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...
Read moreFix the “App can’t be opened because it is from an unidentified developer” on your MAC
Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreTeamViewer Remote Help
Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...
Read moreWrong film type error over Ethernet
If using Monochrome film or MA1000K film over an Ethernet connection to the printer you can not change the name of the printer. The printer name mus...
Read moreReplacing the Printhead
The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st and 2nd gen...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreCleaning the Pronto100
This page has information on cleaning rhe Pronto100 and keeping it in great working order ⚠️ The minumum cleaning frequency we advise for the...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...
Read moreWrong film type error over Ethernet
If using Monochrome film or MA1000K film over an Ethernet connection to the printer you can not change the name of the printer. The printer name mus...
Read moreWindows Printer Driver Install Error 2502 / 250
If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...
Read moreFix the “App can’t be opened because it is from an unidentified developer” on your MAC
Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...
Read moreWindows Driver | Help Guide
Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality. Thi...
Read morePronto100 Dye films
Type Colour dye film Colour dye film Monochrome dye film Code MD100YMCKO/2 MD100YMCKO/3 MA1000K Name Pronto100 YMCK...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreWrong film type error over Ethernet
If using Monochrome film or MA1000K film over an Ethernet connection to the printer you can not change the name of the printer. The printer name mus...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreHow do I use it my Magicard printer?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreReplacing the Printhead
The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st and 2nd gen...
Read morePronto100 User Manual
The User Manual explains how to setup your Pronto100 Printer. It also provides help and information about operation, settings and maintenance. See al...
Read moreWindows Driver | Help Guide
Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality. Thi...
Read moreIntroducing Magicard Design and Print
Magicard Design & Print is available for use with Pronto100, Magicard 600 & Magicard 300 Printers only Please see...
Read moreHow do I use it my Magicard printer?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...
Read moreCleaning the Pronto100
This page has information on cleaning rhe Pronto100 and keeping it in great working order ⚠️ The minumum cleaning frequency we advise for the...
Read morePronto100 Quick Start Guide
The Pronto100 Quick Start Guide will guide you through setting up your printer. See also: https://support-staging.magicard.com/solution/pron...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreHow to obtain a Printer Query File
To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...
Read moreTeamViewer Remote Help
Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...
Read moreReplacing the Printhead
The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st and 2nd gen...
Read moreNon Magicard Badge Design and Printing Applications
Any applications can print to your Magicard printer via windows print (file > print). However, the document size needs to be correct for the CR8...
Read moreWindows Driver | Help Guide
Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality. Thi...
Read moreMagicard Windows Printer Driver
This is the latest Windows Unified Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...
Read moremacOS Printer Driver
This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.3.4 Release Date: 24.03.2023 ...
Read moreLatest Firmware
This is the latest firmware (system software) for the Rio Pro 360, Magicard 600, 300, D, K and Pronto 100 printers (inc all variants) ...
Read moreMagicard Linux Driver
V1.2.3 (released 20.09.2021) Please find all the info you need for installing the Magicard Linux Driver below:
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreCorrect PSU Power Supply
Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...
Read moreWhite Line across printed card | Damaged Printhead Element
I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...
Read moreLight or Faint Printing
Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...
Read moreGlobal support centres
Europe
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom
USA
148 E. Stiegel St
Manheim, 17545
United States
Middle East
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates
