Support for your Enduro

The Single to Dual-sided upgradable printer for plastic cards

Create support case Register printer

Please read this first

Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

Magicard Enduro 3E Films

These are the most recent dye films available for the Magicard Enduro 3E model. MA300YMCKO- YMCKO 5 panel dye film, 300 images. MA100YMCKO- YMCKO...

Windows Driver | Help Guide

Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality. Thi...

How do I use it my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

Printers Currently Supported for Out of Warranty Repairs

Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...

Out of Warranty Repairs

If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...

Magicard Windows Printer Driver

This is the latest Windows Unified Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...

macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.3.4 Release Date: 24.03.2023 ...

Enduro Firmware

This is the latest firmware for all Enduro series printer models and all variants. Version: V7.51 Release date: 14/07/2022 For full detai...

Chrome | Printing from Google Chrome Browser results in greyscale print

Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...

Network Admin Magicard Bare Driver Files

This is the latest 'bare file' driver for Magicard printers: V2.8.1.777 Release Date: 05/04/2023 *This download includes the bare driver files o...

Print Duo (Both Sides)

If your Magicard Printer Model is 'Duo Enabled' you will be able to select Both Sides from within Printing Preferences. Control Panel > View Dev...

Cleaning the Enduro 3e

Here's a video on keeping your Enduro / Enduro+ / Enduro3E clean and working perfectly. ⚠️ The minumum cleaning frequency we advise for the End...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

macOS Ethernet install guide for Magicard printers

The PDF document below has instructions on how to install and use a Magicard printer over Ethernet.on a MAC OS 10.5 and above.

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Sensor Test

Download the Support Utility Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...

Print to File

To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...

How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Enable CUPS Web Interface: Mac OSX

The CUPS Web Interface may be disabled by default on your Mac. To enable it so you can access the printing system to set up your default settin...

Printer and Driver Language

Please see the attached PDF for info on changing the Language of your Driver and Printer.

Fix the “App can’t be opened because it is from an unidentified developer” on your MAC

Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...

Printer Sharing

After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...

White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...

Enduro family Quick Start Guide

This Quick Start Guide will help during the initial setup of Enduro 3e Printers. See also: https://support-staging.magicard.com/solution/enduro3...

Print Job stuck in the queue when connected to USB

Shut down your badging software. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device....

Checking printer connectivity

Download and install the ID Card Printer Support Utility. With the Support Utility now open select the connection method - ie USB. If your p...

Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Driver Setup ended Prematurely

If you have any Magicard drivers on your PC please un-install them and reboot your PC. Make sure you do not have any printers connected up t...

How do I locate the MAC address on the Enduro card printer.

On an Enduro printer you will need to Step 1 Download and install the Magicard Support Utility. Step 2 Plug you printer into the pc using a usb ca...

.NET Framework errors

To solve a .net framework error. Step 1) First make sure you are installing the latest driver version [embed]https://support-staging.magicard.com...

Barcodes not reading or printing out in resin black

Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down your badg...

Enduro+ User Manual

The User Manual explains how to setup your Enduro+ printer. It also provides help and information about operation, settings and maintenance.

ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Windows cannot access the specified device, path, or file error

When you try to install , update or start a program like Magicard ID, TRUST ID and you receive Windows cannot access the specified device, path, or...

TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Print a test image on an Enduro or Rio Pro

To print the internal test card on the Enduro or Rio Pro printers: Press Menu the next option will be Test Card

Set a Static IP Address on a Rio Pro or Enduro3E Model

How to set a Static IP address or change from Static to Dynamic. Your printer must be Ethernet Enabled: denoted with an E in the printers disp...

Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

When I try to print the job errors out using Ethernet connection

Your TCP/IP port may be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Ta...

Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st and 2nd gen...

No Magnetic Data has been provided to encode/verify error

You must restore the driver back to factory defaults: Close down your badging software. Navigate to devices and printers. Right click o...

Exclamation point symbol next to printer icon in devices and printers

Unplug the power chord move the USB cable to a different port on the PC. Check devices and printers again. If you still have an exclamation p...

Duplex printing is grayed out in driver settings

Double sided duplex printing is only available on "duo" models of Magicard printer, if you have a duo model but this options is still unavailable...

Is my machine capable of using magnetic stripe cards?

Check your printers LCD screen. If you see your printer name followed by an 'M" or a "Mag" then it has Magnetic encoding capability. If not...

Driver settings keep changing back

If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer >...

Problems with photo quality in Grosvenor Software

When printing from Grosvenor Technologies Software (all variants) photos can look very pixilated, saturated or generally very low compressed. Impor...

How to back up Magicard ID properly.

The best practice would be backing up the whole Magicard ID folder. The folder is located under C:Program Files (x86)< This should be done o...

Print spooler keeps stopping on Windows 7

Step 1) Start > Start Search > services.msc Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off auto...

Not getting edge to edge printing with DSX software

In your DSX software make sure your badge page size is set to 3.38 x 2 .13 inches.

Sensor test diagnostics is reading errors on Rear, Middle & Front card sensors

When running Sensor Test from the Support Utility you must have Dye Film fitted in the printer and Cards in the rear hopper.

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Cleaning the Enduro 3e

Here's a video on keeping your Enduro / Enduro+ / Enduro3E clean and working perfectly. ⚠️ The minumum cleaning frequency we advise for the End...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Sensor Test

Download the Support Utility Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...

Print a test image on an Enduro or Rio Pro

To print the internal test card on the Enduro or Rio Pro printers: Press Menu the next option will be Test Card

macOS Ethernet install guide for Magicard printers

The PDF document below has instructions on how to install and use a Magicard printer over Ethernet.on a MAC OS 10.5 and above.

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...

Printer Sharing

After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...

Print Job stuck in the queue when connected to USB

Shut down your badging software. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device....

Checking printer connectivity

Download and install the ID Card Printer Support Utility. With the Support Utility now open select the connection method - ie USB. If your p...

How do I locate the MAC address on the Enduro card printer.

On an Enduro printer you will need to Step 1 Download and install the Magicard Support Utility. Step 2 Plug you printer into the pc using a usb ca...

ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Set a Static IP Address on a Rio Pro or Enduro3E Model

How to set a Static IP address or change from Static to Dynamic. Your printer must be Ethernet Enabled: denoted with an E in the printers disp...

When I try to print the job errors out using Ethernet connection

Your TCP/IP port may be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Ta...

Exclamation point symbol next to printer icon in devices and printers

Unplug the power chord move the USB cable to a different port on the PC. Check devices and printers again. If you still have an exclamation p...

Print spooler keeps stopping on Windows 7

Step 1) Start > Start Search > services.msc Step 2) If the spooler is not on, turn it on. If after it is turned on, it turns off auto...

Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...

Fix the “App can’t be opened because it is from an unidentified developer” on your MAC

Your Mac is normally initially set up to only allow Applications found on the App Store to install on your computer as a Security Measure. Otherwise,...

Printer Sharing

After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...

Driver Setup ended Prematurely

If you have any Magicard drivers on your PC please un-install them and reboot your PC. Make sure you do not have any printers connected up t...

.NET Framework errors

To solve a .net framework error. Step 1) First make sure you are installing the latest driver version [embed]https://support-staging.magicard.com...

Windows cannot access the specified device, path, or file error

When you try to install , update or start a program like Magicard ID, TRUST ID and you receive Windows cannot access the specified device, path, or...

When I try to print the job errors out using Ethernet connection

Your TCP/IP port may be the issue. Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Ta...

Windows Driver | Help Guide

Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality. Thi...

Print Duo (Both Sides)

If your Magicard Printer Model is 'Duo Enabled' you will be able to select Both Sides from within Printing Preferences. Control Panel > View Dev...

Enable CUPS Web Interface: Mac OSX

The CUPS Web Interface may be disabled by default on your Mac. To enable it so you can access the printing system to set up your default settin...

Printer and Driver Language

Please see the attached PDF for info on changing the Language of your Driver and Printer.

Barcodes not reading or printing out in resin black

Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down your badg...

No Magnetic Data has been provided to encode/verify error

You must restore the driver back to factory defaults: Close down your badging software. Navigate to devices and printers. Right click o...

Duplex printing is grayed out in driver settings

Double sided duplex printing is only available on "duo" models of Magicard printer, if you have a duo model but this options is still unavailable...

Driver settings keep changing back

If you driver setting keep reverting back. Step 1) Shut down your badging software. Step 2) Go to the Start Menu > devices and printer >...

Magicard Enduro 3E Films

These are the most recent dye films available for the Magicard Enduro 3E model. MA300YMCKO- YMCKO 5 panel dye film, 300 images. MA100YMCKO- YMCKO...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Sensor Test

Download the Support Utility Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...

Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

No Magnetic Data has been provided to encode/verify error

You must restore the driver back to factory defaults: Close down your badging software. Navigate to devices and printers. Right click o...

Is my machine capable of using magnetic stripe cards?

Check your printers LCD screen. If you see your printer name followed by an 'M" or a "Mag" then it has Magnetic encoding capability. If not...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

How do I use it my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Printers Currently Supported for Out of Warranty Repairs

Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...

Out of Warranty Repairs

If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...

Print Duo (Both Sides)

If your Magicard Printer Model is 'Duo Enabled' you will be able to select Both Sides from within Printing Preferences. Control Panel > View Dev...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Printer Sharing

After the steps below other people on your network can connect to your USB printer. All they need to do is add a network printer (your printer) to...

White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...

Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st and 2nd gen...

Is my machine capable of using magnetic stripe cards?

Check your printers LCD screen. If you see your printer name followed by an 'M" or a "Mag" then it has Magnetic encoding capability. If not...

How to back up Magicard ID properly.

The best practice would be backing up the whole Magicard ID folder. The folder is located under C:Program Files (x86)< This should be done o...

Sensor test diagnostics is reading errors on Rear, Middle & Front card sensors

When running Sensor Test from the Support Utility you must have Dye Film fitted in the printer and Cards in the rear hopper.

Windows Driver | Help Guide

Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality. Thi...

How do I use it my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Cleaning the Enduro 3e

Here's a video on keeping your Enduro / Enduro+ / Enduro3E clean and working perfectly. ⚠️ The minumum cleaning frequency we advise for the End...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Print to File

To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...

How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Enduro family Quick Start Guide

This Quick Start Guide will help during the initial setup of Enduro 3e Printers. See also: https://support-staging.magicard.com/solution/enduro3...

TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st and 2nd gen...

Windows Driver | Help Guide

Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality. Thi...

Magicard Windows Printer Driver

This is the latest Windows Unified Driver for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Print...

macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.3.4 Release Date: 24.03.2023 ...

Enduro Firmware

This is the latest firmware for all Enduro series printer models and all variants. Version: V7.51 Release date: 14/07/2022 For full detai...

Chrome | Printing from Google Chrome Browser results in greyscale print

Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...

Network Admin Magicard Bare Driver Files

This is the latest 'bare file' driver for Magicard printers: V2.8.1.777 Release Date: 05/04/2023 *This download includes the bare driver files o...

Enduro+ User Manual

The User Manual explains how to setup your Enduro+ printer. It also provides help and information about operation, settings and maintenance.

ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Print Duo (Both Sides)

If your Magicard Printer Model is 'Duo Enabled' you will be able to select Both Sides from within Printing Preferences. Control Panel > View Dev...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Sensor Test

Download the Support Utility Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...

Print to File

To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...

White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...

Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Barcodes not reading or printing out in resin black

Some badging applications send barcodes as a bitmap image and not a true type font. To workaround this follow the steps below. Shut down your badg...

Chrome | Printing from Google Chrome Browser results in greyscale print

Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...

Windows cannot access the specified device, path, or file error

When you try to install , update or start a program like Magicard ID, TRUST ID and you receive Windows cannot access the specified device, path, or...

Problems with photo quality in Grosvenor Software

When printing from Grosvenor Technologies Software (all variants) photos can look very pixilated, saturated or generally very low compressed. Impor...

How to back up Magicard ID properly.

The best practice would be backing up the whole Magicard ID folder. The folder is located under C:Program Files (x86)< This should be done o...

Not getting edge to edge printing with DSX software

In your DSX software make sure your badge page size is set to 3.38 x 2 .13 inches.

Sensor test diagnostics is reading errors on Rear, Middle & Front card sensors

When running Sensor Test from the Support Utility you must have Dye Film fitted in the printer and Cards in the rear hopper.

Chrome | Printing from Google Chrome Browser results in greyscale print

Printing from Google Chrome results in greyscale printed card On 19th June 2018 we began receiving calls from a few customers who print from the Goog...

Print Duo (Both Sides)

If your Magicard Printer Model is 'Duo Enabled' you will be able to select Both Sides from within Printing Preferences. Control Panel > View Dev...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...

Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Out of Warranty Repairs

If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

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What customers say about our support...

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Printer model: Magicard 600

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.

Printer model: Magicard 600

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

Printer model:

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates