Cleaning Roller Assembly

Return to printer solutions | Cleaning and care

Written By Luke Ridgway 3rd May 2023

This page is relevant for Magicard direct-to-card printers, except Pronto.

Magicard DTC printers

The cleaning rollers are an integral and crucial part of your printer to clean the card surface upon entry and protect against:

– dirt/dust/foreign object ingress.

– damage and potential printhead damage.

Therefore keeping your printer in perfect working condition.

There are 2 cleaning rollers in your printer that work together:

Orange Tacky Roller

tacky

Cleans the card surface upon entry from the rear feed hopper.
It lives inside the printer at the back beneath the blue sticky roller.
The orange roller below shown in the correct position:

Blue Sticky Roller

cleaning roller

Dirt/dust/debris is transferred from the orange tacky roller to the blue sticky roller.

– The blue roller ‘stores’ the dirt/debris until replacement.

👉 A New blue roller is supplied with Every new genuine Magicard Dye Film.

⚠️ Just remember not to discard the metal shaft along with the old roller!

How to fit the blue sticky roller

Prepare the cleaning roller.
Open the printer lid.
Pull out the unused cleaning roller.
SWAP THE MATAL SHAFT TO THE NEW ROLLER – DO NOT DISCARD THE METAL SHAFT.
Place the new cleaning roller back into printer.
Peel off white protective layer with the yellow tab carefully to reveal tacky surface.

360 rio Pro sticky roller

The video below (for Rio Pro 360) is relevant to all Rio Pro family and Enduro family printers for installing the blue cleaning roller:

See also the cleaning video for your specific model both in its section on this website and also on our YouTube channel:

Part Numbers

Printer Roller Cleaning Kit (5 sleeves & 1 metal shaft)

One new Blue sticky cleaning roller (3633-0187) will be provided inside the box with every new genuine Magicard Dye Film.

You can also re-order a pack of 5 cleaning rollers including 1 metal shaft from your Magicard Supplier.

Part Number: 3633-0054

cleaning roller

Orange Tacky Roller

Part Number: 3633-0185

tacky roller

Metal Shaft

Part Number: 3633-0186-001

NOTE – You can only purchase items from Magicard official suppliers, we do not sell directly. For any parts please enquire with your Magicard supplier.

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

With a couple of email. Got the information I need to resolve my issues. Great work. Great products. Thank you.

Printer model: Magicard 600

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Printer model: Magicard 600

In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.

Printer model:

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates