Soak Test

Return to printer solutions |
Notice: Trying to get property 'name' of non-object in /var/www/vhosts/ on line 140
Written By john.fieldsend

Note: This specific routine is only for Rio Pro (generation 1) printer variants.

Before the actual Soak test please ensure your printer firmware is up to date, you may as well also update the driver while you are it.

Finally please ensure your printer and its rollers are thoroughly cleaned, this must be the start point for any diagnosis.


Pronto Cleaning Roller Assembly


Please ensure the Firmware is up to date.

Magicard Rio Pro Firmware

CPLD Version

Also check that the CPLD version is v3.00, the dye film led calibration part of a soak test is only carried out on later main controller PCB’s on v3.00:

CPLD Version

Soak Test

  1. Open the lid.
  2. Remove the dye film.
  3. Close the lid.
  4. Load ONLY ONE CARD into the rear hopper.
  5. Press and hold Menu button until the maintenance menu is displayed.
  6. Choose Soak Test -> Soak Printer
    • Maintenance Menu Rio Pro
  7. Your printer will reboot and then show ‘Calibrating’.   (*This part Only if CPLD Version= v3.00.  Found in Menu > Info > CPLD)
  8. At 100% the calibration is done and then it will feed in the single card and transport it back and forth, the ‘soak’ part of the test.
  9. Soak Test will run for about 10 minutes and ends by ejecting the blank card, this means your printer is fine.
  10. Reload film and cards and try printing again… Maybe try the built in Test Card from the Menu first.

If any errors are raised during the Soak Test please contact Technical Support or your original supplier.

If your printer is still in warranty please contact Technical Support.

If your warranty has expired then we can still help and you can check which products are still available for Magicard Out of Warranty Repairs here.

You may also find your original supplier can assist you if they are more local to you – either with repair or replacement.

In most cases it would be beneficial to provide us a Printer Query File when you contact Support, either attached to your web case or emailed to us, this will save us asking and speed up our support to you:

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

The support team was very responsive and provided the information needed to address the issue.

Printer model: Rio Pro

Alan M was a fab help! Quick to help and even called me back when we were cut off due to a power cut on my end! Called him back the following week and he remembered me and the problem i was having. Thanks Alan!!

Printer model: Pronto

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

Printer model:

Global support centres


Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom


148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates