Wrong film type error over Ethernet

Return to printer solutions | Connection issues
Written By john.fieldsend

If using Monochrome film or MA1000K film over an Ethernet connection to the printer you can not change the name of the printer.

The printer name must be the default name of Magicard Rio Pro (V2)

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

Printer model:

Same day reply and gave all the information I could need to fix the issue I had and it worked first time

Printer model: Rio Pro 360

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates