When I try to print the job errors out using Ethernet connection

Return to printer solutions | Connection issues

Written By john.fieldsend 11th Apr 2023

Your TCP/IP port may be the issue.

Step 1) Go to Devices and printer > right click the printer and select Printer Properties >Ports Tab > delete the TCP/IP port you have selected for the printer.

( Note: you have to check a different port then click apply then highlight the port you want to delete and click the delete button.)

Step 2) On the Ports Tab >click the Add Port button > add port wizard will come up

Select Standard TCP/IP port then click the New Port… button. Type in the IP address of the printer.

Let it search for the printer. It will not find it because the printer will not respond to its request.

Then select Standard- Generic Network Card. Click next and finish.

Step 3) Make sure the port you have created is selected, Click apply and OK and reboot your PC.

Step 4) Once you have rebooted the PC try and print to the printer.

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