Support for Department of Health (Green) Printers

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Written By Luke Ridgway

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Please note that Support for your Health Service Enduro+ (Blue) printer should initially be sought via SCC

To report a problem or to order materials, please refer to the information linked below:

https://digital.nhs.uk/services/registration-authorities-and-smartcards/smartcard-printers#magicard-printers

That said, we still want to help you if you need it so we have added solutions for your Health Service Enduro+ (Blue) printer that we hope you will find useful – click back one page to see these if you entered your serial number on the home page, or to enter it please click here.

For the latest HSCIC approved Driver and Firmware please visit:

https://doh.magicard.com


Printer information

Your ‘Green’ printer was supplied to the Trust, one for every trust.

They have a 5 year warranty.

They can only work with the correct dye film (%-DH) see the link above.

(There is an option for Trusts to purchase more printers – these are Blue, not green.  They have a 3 year warranty)

You are here because the serial number you entered means you have a Green Department of Health printer…

Department of Health Magicard 300

Department of Health Magicard 300

  • Green line runs around front display
  • Department of Health Logo and text between front buttons
  • Part Number (on base label):  3300-%-DH (where % is wildcard)
  • Used with %-DH Dye Film

 

 

 

 

 


Department of Health Enduro+ (Green)Department of Health Enduro+ (Green)

  • Green Lid and front bezel with green label
  • Department of health Logo and text between front buttons
  • Part Number (on base label): 3633-%-
  • DH (where % is wildcard)
  • Used with %-DH Dye Film

Why create an account?

Direct technical support

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Register your products with us for updates and warranty information. Register

What customers say about our support...

Overall a good experience. Seemed quite expensive to repair our printer we sent in for RMA considering we could buy a brand new printer (newer model) for half the price..

Printer model: Enduro3e

Fragen wurden beantwortet, auch wen eine Kurzanleitung für das programm weiterhin fehlt

Printer model: Pronto100

Alan M was a fab help! Quick to help and even called me back when we were cut off due to a power cut on my end! Called him back the following week and he remembered me and the problem i was having. Thanks Alan!!

Printer model: Pronto

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates