Sensor Test

Return to printer solutions | Cleaning and care
Written By Chris Pellegrino
Download the Support Utility 
  1. Leave the dye film fitted, and cards in the hopper
  2. open the Support Utility and connect to your printer
  3. Select the Query Tab (top left)
  4. Click the SENSOR button
  5. One card will feed into the printer
  6. The Results of the test will display in the support utility window
  7. Save as SensorTest.txt
  8. Email to Support including your case number
 

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Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

Printer model: Pronto

I appreciate the service I received during this support ticket. I appreciate being able to correspond via email and I appreciate being able to make contact with you fairly easily. It is very difficult to be able to make contact with people at many companies, but it was very easy to get in touch with you. I appreciate your support and service and am happy to leave a 5 star rating!

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