Sensor Test

Return to printer solutions | Cleaning and care
Written By Chris Pellegrino
Download the Support Utility 
  1. Leave the dye film fitted, and cards in the hopper
  2. open the Support Utility and connect to your printer
  3. Select the Query Tab (top left)
  4. Click the SENSOR button
  5. One card will feed into the printer
  6. The Results of the test will display in the support utility window
  7. Save as SensorTest.txt
  8. Email to Support including your case number

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What customers say about our support...

With a couple of email. Got the information I need to resolve my issues. Great work. Great products. Thank you.

Printer model: Magicard 600

Fixed and working well, would have been easier if could have paid by credit card

Printer model: Prima 4

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

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