Sensor test diagnostics is reading errors on Rear, Middle & Front card sensors

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Written By john.fieldsend

When running Sensor Test from the Support Utility you must have Dye Film fitted in the printer and Cards in the rear hopper.

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We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Printer model: Magicard 600

Customer service were very patient and helpful when communicating with me to figure out the problem with the machine! Thank you for the repair, printer works again! It did take a little longer than expected to get it back, about three weeks instead of two.

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