Print to File

Return to printer solutions | Problems with print quality
Written By Alan Maxwell

To obtain a Print-to-file (aka .PRN)

Some applications (like MS Word) show a Print to File option in the printers list… otherwise follow the steps below:

  1. Control Panel
  2. View Devices and Printers
  3. Right click the printers icon
  4. Choose Printer Properties
  5. Ports Tab
    • Note the current port as you will have to set this back afterwards
  6. Change the port to FILE  (tick the box)
  7. Click: Apply
  8. Print the job from your application as normal
  9. In the output dialog (depending on application) enter the full path for where you wish to save the file, you must include extension .prn.  (Example Path: C:UsersusernameDesktopfilename.prn)
  10. Change the port back as noted above

The resulting .prn can be used by Technical Support to see the exact info which is sent to be printed.

You can provide your .prn to Support via your existing webcase or email thread, thank you.

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Customer service were very patient and helpful when communicating with me to figure out the problem with the machine! Thank you for the repair, printer works again! It did take a little longer than expected to get it back, about three weeks instead of two.

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Thank you so much! The ID printer is working great and we really appreciate the honesty of your technicians! We could have easily been billed for repairs that weren't done, as our printer is no longer under warranty, but you didn\'t charge us at all. The technician superstar told me that it was a simple loose wire, which he reattached, and they shipped it back at no charge. Thank you!

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