General Error Message 07:07

Return to printer solutions | General error message
Written By john.fieldsend 3rd May 2023

Your printer is failing to initialise the Dye Film successfully and requires a firmware update.

  1. Ensure your printer is connected via USB; powered on and Ready.
    Note:  If the error is displayed continuously on the LCD even after a power reset > press and release the black button on the back to reset communications.
  2. Navigate to the latest firmware on our web-site using the link:
    https://support-staging.magicard.com/solution/rio2e-tango2e-firmware/
  3. Download the file to your pc and run the firmware file (the .exe file).
    On the printer lcd screen ‘downloading‘ will be seen followed by a ‘initialising‘.
  4. When the printer has restarted and shows ‘Ready‘:
    Then test print can be carried out by pressing and releasing the black button on the back of the printer (above the Ethernet port).

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

The support team was very responsive and provided the information needed to address the issue.

Printer model: Rio Pro

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.

Printer model: Magicard 600

I appreciate the service I received during this support ticket. I appreciate being able to correspond via email and I appreciate being able to make contact with you fairly easily. It is very difficult to be able to make contact with people at many companies, but it was very easy to get in touch with you. I appreciate your support and service and am happy to leave a 5 star rating!

Printer model: Rio Pro

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Magicard main site

Magicard is a market leader of direct-to-card (DTC) printers.

Discover Magicards printers

Magicard Partner Portal

If you are an authorised Magicard Partner login to access and manage your Magicard printers.

For authorised partners

Magicard Marketing Portal

Request access to Magicards large library of images and marketing material.

For marketers

Magicard’s reputation for innovation and differentiated products is underpinned by its experienced team expert engineers. Design, new product development and all manufacturing are located centrally at its headquarters in Weymouth, UK. Magicard has additional sales and support centres in the United States, Dubai and China. There are also Magicard sales hubs in South East Asia and India.

Magicard | Made in Britian