Exclamation point symbol next to printer icon in devices and printers

Return to printer solutions | Connection issues
Written By john.fieldsend
  1. Unplug the power chord move the USB cable to a different port on the PC.
  2. Check devices and printers again. If you still have an exclamation point symbol go to step 3.
  3. Leave the printer on and reboot the PC.
    👀  Once you are logged back in check devices and printers again. If this does not correct the issue go to step 4.
  4. With the printer plugged in. Go to the device manger.
    Look under other devices or imaging devices and you should see “Magicard ?”.
  5. Right click on the “Magicard ?” and select update driver software. Then select Browse my computer for driver software.
  6. Click the browse button and browse to “C:Program Files Ultra Electronics Ltd Ultra InstallerUltra Driver”.
  7. Click next and it should detect and install the printer. Then click finished or close.

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What customers say about our support...

In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.

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4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

Printer model:

Detailed instructions given to resolve the issue.

Printer model:

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