Error 4:35 after changing the dye film.

Return to printer solutions | General error message
Written By john.fieldsend

This is an indication the film has been installed incorrectly.

To insure your film is installed correctly the full roll goes in the back dye film clips with the film printed barcode in the left hand clip.

Then the black empty spool or commonly known as the take up spool goes in the front dye film clips with the gear teeth in the front left clip.

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