Chrome | Printing from Google Chrome Browser results in greyscale print

Return to printer solutions | Printer drivers, firmware & software
Written By Alan Maxwell

Printing from Google Chrome results in greyscale printed card

On 19th June 2018 we began receiving calls from a few customers who print from the Google Chrome browser:

the images are printing using the full colour film (process = Y M C K O) but are rendered as greyscale

Magicard quickly identified a change within google chrome and on 20th June 2018 released a beta driver fix for this change.


THIS ISSUE HAS BEEN RESOLVED

SIMPLY UPDATE TO THE LATEST DRIVER

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

The response was much faster this time and got it fixed within 1 1/2 weeks! They fixed the problem and answered the questions I had! Also, great that there was a warranty to help with the price!

Printer model: Enduro3e

With a couple of email. Got the information I need to resolve my issues. Great work. Great products. Thank you.

Printer model: Magicard 600

I appreciate the service I received during this support ticket. I appreciate being able to correspond via email and I appreciate being able to make contact with you fairly easily. It is very difficult to be able to make contact with people at many companies, but it was very easy to get in touch with you. I appreciate your support and service and am happy to leave a 5 star rating!

Printer model: Rio Pro

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates