24:16 on Pronto

Return to printer solutions | Error codes
Written By john.fieldsend


bad news / good news

Bad News:

This error is a fault with the middle card sensor.

Good News:

The Pronto can now operate regardless of this sensor and with latest Firmware the printer will no longer need to look for the Mid Sensor status.

With the latest firmware it is not possible to get this error code.

Step 1

Clear the error by unplugging the power lead, then plug back in.

Step 2

Download and install the latest firmware

Step 3

Carry on with your print run

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What customers say about our support...

Alan Maxwell from Technical Support provided a very quick resolution for the problem of our MagiCard ID Printer. Excellent working and Thanks a lot!

Printer model: Rio Pro 360

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

Printer model:

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