Support for your Design&Print

Design&Print is compatible with Pronto100, Magicard 300 & Magicard 600 printers.

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Please read this first

Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

With a couple of email. Got the information I need to resolve my issues. Great work. Great products. Thank you.

Printer model: Magicard 600

Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.

Printer model: Pronto

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates