Error code finder

Detailed solution for: 24:03 General Error

Return to error solutions | General error message

Written by Auto Mation, 20th Apr 2023

When the error 'General Error 24:03 Please contact Technical Support' is seen the problem can be resolved by upgrading to the latest firmware. The Printer is attempting to update details on the electronic tag fitted to the Dye Film but failing.

Ensure the printer is switched on and ready.
Download and save the firmware file applicable to your printer model.
Run the firmware file, the printer will reset.
Re-test your printer.

Printer firmware

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

Same day reply and gave all the information I could need to fix the issue I had and it worked first time

Printer model: Rio Pro 360

Detailed instructions given to resolve the issue.

Printer model:

Fragen wurden beantwortet, auch wen eine Kurzanleitung für das programm weiterhin fehlt

Printer model: Pronto100

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Magicard’s reputation for innovation and differentiated products is underpinned by its experienced team expert engineers. Design, new product development and all manufacturing are located centrally at its headquarters in Weymouth, UK. Magicard has additional sales and support centres in the United States, Dubai and China. There are also Magicard sales hubs in South East Asia and India.