Detailed solution for: 11:00 Can’t Find Panel

Return to error solutions | Dye film issues
Written by Auto Mation,

Rio ProError code 11:00 for Generation 1 Rio Pro

Error code 11:00 on the indicates that the printer struggled to detect the dye film panels. The Rio Pro dye film LED's & sensor can be re-calibrated following the steps below.    

FIRST | Firmware

Before calibrating the sensors, please ensure the Firmware is up to date.

Also check that the CPLD version is v3.00, the calibration is only carried out on later main controller PCB's on v3.00:  (if yours is older your printer may require repair - contact support)

Error Code 11:00 | CPLD Version

SECOND | Soak Test

  • Open the lid.
  • Remove the dye film.
  • Close the lid.
  • Remove the rear card hopper.
  • Press and hold Menu button until the maintenance menu is displayed.
  • Choose Soak Test -> Soak Printer

Error Code 11:00 | Maintenance Menu Rio Pro

  • Your printer will reboot and then show ‘Calibrating’.   (Only if CPLD Version= v3.00.  Found in Menu > Info > CPLD)
  • At 100% it will attempt to feed a card, just let it time out then press Cancel to the 02:00 'out of cards' message.
  • Reload film and cards and try printing again... Maybe try the built in Test Card from the Menu first.
 OK now? Carry on with life smile
 NOT OK? Carry on below...

Check the Dye LED's

  • With the Lid Closed, Press and Hold Menu
  • Choose Sensor Test
  • Then scroll down and select Dye sensor

Error Code 11:00 | Dye Sensor Test

  • If any of the values or much lower then the others and LED could have possibly failed?

Visually check the LED's

Dye LEDDye LED Image

With Dye Sensor selected as per above open the lid and inside the middle of the printer you should see all 3 LED's illuminated:See also the PDF how-to:  Dye LED Sensor Check If any of these are not illuminated you will likely require repair. You can check your printers warranty status by entering your serial number on the support home page, here:

select product

If your printer is still in warranty please contact Technical Support.

If your warranty has expired then we can still help and you can check which products are still available for Magicard Out of Warranty Repairs here.

You may also find your original supplier can assist you if they are more local to you - either with repair or replacement.

In most cases it would be beneficial to provide us a Printer Query File when you contact Support, either attached to your web case or emailed to us, this will save us asking and speed up our support to you:

How to get a query file