Detailed solution for: 24:24 General Error

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Written by Auto Mation,

Error 24:24 is raised when feeding a card from the hopper if the printer sees the mid sensor block before the rear one does.  This can mean either the Middle Card Sensor is 'blocked' by perhaps a card inside the printer or dust/debris, less likely is the Rear Card Sensor never blocks.

Check there is not a card stuck inside the printer, or any other foreign object.

If your printer is not cleaned as recommended at every dye film change and the blue sticky roller is not replaced then dust or card debris could build up and obscure a card sensor.

 mid card sensor

Example below shows dust build up on a card sensor:

First: Clean the printer...

Perform a cleaning routine as per the link below:

Cleaning the Rio Pro

Cleaning the Enduro

Cleaning the Pronto

If the issue remains after cleaning or returns later then follow the steps below to manually clean and then test the sensors.

Follow the next steps to gain better access to each card sensor then either method below should be helpful to clean it: clean sensor

Cleaning the Sensors Manually

Manual Cleaning of the Rear Sensor:

  1. Open lid & remove dye film
  2. Remove the Blue Sticky Roller
  3. Remove the Orange Tacky Roller
  4. The Rear Sensor is now visible and using air, or a soft brush to manually clean the sensor:

Manual Cleaning of the Middle Sensor:

The Middle Sensor is hidden below the Dye LED Housing, this can be removed carefully to gain better access to the Mid Sensor as per the video guide below:

Refit the LED housing in reverse order - there is a bit of a knack, but clipping the left side in first will help. Then lower the right side down into place, it will 'snap' into position.

Testing the Middle & Rear Sensors:

  1. Clear the error (unplug power lead > plug back in).
  2. Also clear any jobs from the print queue on your computer.
  3. Press and hold 'Menu' until the screen changes to enter 'Maintenance Menu'.
  4. Select Sensor Test > Mid Sensor // Rear Sensor

The printers display will now show:

  • Mid Sensor = O or X
  • O = Not Triggered
  • X = Triggered

It should be 'O' now as after restarting the printer there should be no card inside. If there is a card or foreign object blocking the sensor, then will it be = X. These are the locations to insert a card carefully into each sensor: See Also: Sensor Test Page.

If you confirm the sensor does not behave as expected you may be in need of a repair:

You can check your printers warranty status by entering your serial number on the support home page, here:

which product

If your printer is still in warranty please contact Technical Support.

If your warranty has expired then we can still help and you can check which products are still available for Magicard Out of Warranty Repairs here.

You may also find your original supplier can assist you if they are more local to you - either with repair or replacement.

In most cases it would be beneficial to provide us a Printer Query File when you contact Support, either attached to your web case or emailed to us, this will save us asking and speed up our support to you: