Support for your Enduro NEO

Robust, durable and reliable, the Enduro NEO is perfect for schools, colleges and medium sized businesses.

Create support case Register printer

Please read this first

Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Feature Key Creation Process

A useful infographic overview of the feature key creation process

Read more
Windows Driver | Help Guide

Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality. Thi...

Read more
Introducing NEO PrintAnID

Please see the PDF guide below for full instructions on downloading, installation and initial use of  Magicard NEO PrintanID. To download your...

Read more
How do I use it my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

Read more
Enduro NEO Firmware

The Enduro Neo is a variant of the Enduro 3e and therefore you can download the firmware from the page below https://support-staging.magicard.com/s...

Read more
Magicard NEO Printer Driver

Magicard NEO Printer Driver:  v2.7.1.600 Release Date: 16/03/2022 This is the latest Unified Driver for the range of NEO printers of all ...

Read more
macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.3.4 Release Date: 24.03.2023  ...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
How do I know if my computer has USB 3.0 ports?

  Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Read more
Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st and 2nd gen...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
How do I know if my computer has USB 3.0 ports?

  Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_   from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

Read more
How do I know if my computer has USB 3.0 ports?

  Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Windows Driver | Help Guide

Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality. Thi...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
How do I use it my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
How do I know if my computer has USB 3.0 ports?

  Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st and 2nd gen...

Read more
Windows Driver | Help Guide

Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality. Thi...

Read more
Introducing NEO PrintAnID

Please see the PDF guide below for full instructions on downloading, installation and initial use of  Magicard NEO PrintanID. To download your...

Read more
How do I use it my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Read more
TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Read more
Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is similar for all Magicard direct-to-card printers, both 1st and 2nd gen...

Read more
Windows Driver | Help Guide

Please see the Windows Driver help Guide below for everything you need to know regarding all the windows driver settings and functionality. Thi...

Read more
Enduro NEO Firmware

The Enduro Neo is a variant of the Enduro 3e and therefore you can download the firmware from the page below https://support-staging.magicard.com/s...

Read more
Magicard NEO Printer Driver

Magicard NEO Printer Driver:  v2.7.1.600 Release Date: 16/03/2022 This is the latest Unified Driver for the range of NEO printers of all ...

Read more
macOS Printer Driver

This is the latest macOS driver for all Magicard desktop ID card printers. macOS Driver Version: 1.3.4 Release Date: 24.03.2023  ...

Read more
Feature Key Creation Process

A useful infographic overview of the feature key creation process

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more
Introducing NEO PrintAnID

Please see the PDF guide below for full instructions on downloading, installation and initial use of  Magicard NEO PrintanID. To download your...

Read more
Magicard printer not printing in colour even when it has colour film installed

This issue can arise when the printer and PC are not communicating properly. Following the procedure below can fix this issue if you are connected...

Read more
Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Read more
White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards   👉 It is the same on every card. 👉 It is the same on the printer...

Read more
Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Read more

Why create an account?

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

Register your products with us for updates and warranty information. Register

What customers say about our support...

Prompt response to issue. Instructions provided resolved issue immediately.

Printer model: Department of Health Magicard 300

Customer service were very patient and helpful when communicating with me to figure out the problem with the machine! Thank you for the repair, printer works again! It did take a little longer than expected to get it back, about three weeks instead of two.

Printer model: Enduro3e

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.

Printer model: Magicard 600

Global support centres

Europe

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates